Editing attendee details
How to fix a ticket holder's name, email and form answers from the Attendees tab, without changing the order.
Sometimes an attendee mistypes their name, uses the wrong email, or wants to change a form answer such as their shirt size. You can fix it yourself from the dashboard, without contacting the Nyebar team.
Editing one ticket
- Open your event and go to the Attendees tab.
- Click the attendee whose details you want to change. Ticket Details opens.
- Click Edit details.
Edit details is at the bottom of Ticket Details. - Change the Name, Email or the answers under Additional Information. Required questions still need an answer.
The ticket holder's name, email and form answers can be changed here. - Click Save. Ticket Details shows the new details right away.
To leave without changes, click Cancel or the back button next to the title.
Good to know
- Only that ticket changes. The buyer’s name and email on the order stay the same, and so do the other tickets in the order.
- No email is sent. E-tickets go to the buyer’s email, so changing the holder’s email doesn’t resend the ticket.
- Checked-in tickets can still be edited, for example to fix a name. Tickets from a cancelled order can’t.
- Clearing an optional answer removes it.
Who can edit
The organizer’s owner, team admins, and crew with the Manager role on that event. Crew with the Check-in role can only view attendee details. Every change is recorded, including who made it.
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