Platform fee models

When you sell tickets on Nyebar, there’s a platform fee and a payment fee you should understand. Knowing who covers these fees helps you price your tickets well and estimate how much you’ll receive when you withdraw.

Types of fees

Two kinds of fees generally apply:

• Platform fee: Nyebar’s service fee on your sales, based on platform settings. It’s calculated on the ticket subtotal after voucher discounts plus the add-on subtotal — add-on sales follow the same fee model as tickets.
• Payment fee (payment channel fee): the fee for the payment method the attendee chooses, such as QRIS, virtual account (bank transfer), or credit/debit card. This fee is always paid by the attendee at checkout and varies by method — whichever platform fee model you choose.

Who pays the fee

For the platform fee, you pick one of these three options when creating or editing an event (in the Platform Fee Model section of the event form):

• Charged to the organizer: the platform fee is deducted from your revenue when you withdraw and isn’t shown to attendees at checkout. Attendees still see the payment fee for the payment method they choose.
• Charged to attendees: the fee is added at checkout, so attendees pay a little more than the ticket price.
• Split in half (50/50): the platform fee is split evenly between you and the attendee.

Impact on pricing and withdrawals

Your fee model decides two things: how much attendees pay at checkout, and the net amount you receive when you withdraw. If the organizer covers the fee, your withdrawal is your ticket and add-on revenue minus the platform fee. If attendees cover it, you receive an amount closer to the full price. The payment fee doesn’t affect your withdrawal — attendees pay it at checkout and it isn’t part of your event revenue.