Contacting the organizer or the Nyebar team
Where to ask about tickets, payments, or refunds, or to report a suspicious event.
Your question gets answered faster when it reaches the right people: some things are in the organizer’s hands, others are handled by the Nyebar team. This quick guide helps you pick the right door.
Pick the right door
- Contact Organizer (email, on the event page) — for anything the organizer controls: event content and schedule, refunds for cancelled events, ticket detail corrections, missing online event links, certificates, and technical questions about the event.
- Contact Us (Nyebar’s contact page) — for platform matters: payment problems, money deducted but the order cancelled, a missing confirmation email and lost order code, account and password issues.
- Report Event (WhatsApp, on the event page) — only for suspicious events: suspected scams, fake events, or content that breaks the rules.
Getting help faster
- Have your order code ready (and the ticket code if it’s about a specific ticket).
- Briefly explain what happened: what you did, what happened, and when.
- Attach supporting evidence — screenshots or proof of payment — if it’s about a transaction.