Using your ticket on event day
What to have ready for check-in at the venue, and the rules for using your e-ticket.
On event day, your e-ticket is your way in: staff scan the QR code on your ticket to record your attendance. This article covers how to prepare and the rules at the check-in gate.
Checking in at the venue
- Open your e-ticket from the confirmation email or the My Orders page — or have the downloaded ticket PDF ready if you’re worried about poor signal at the venue.
- Show the QR code on your ticket to the staff at the entrance.
- Staff scan the QR (or mark your attendance manually from the list) — done, enjoy the event.
The rules
- Check-in is done by the organizer’s staff — you can’t check yourself in from your own device.
- Each ticket is valid for one check-in only. Once scanned, the same QR will be rejected if it’s scanned again, and a check-in can’t be undone.
- Used tickets appear grayed out on your order page — that’s how you know the ticket has been checked in.
- Coming as a group on one order? Each person brings their own ticket QR. Forward the link or PDF to each holder before you set off, while still keeping it private.