Viewing and tracking your orders

You can track down any of your orders at any time — whether you bought with an account or as a guest. This article covers both routes, plus what to do when the confirmation email just won’t turn up.

With an account: the My Orders page

Sign in to your account and open Orders from the account menu. The My Orders page groups your orders into these sections:

• To pay — orders labeled Unpaid. Open the order and click Continue Payment before the time limit runs out. Registrations the organizer has approved are labeled Approved; click Pay Now to choose a payment method.
• Awaiting approval — registrations for tickets that need the organizer’s approval, labeled In review. See Registrations that need approval.
• Upcoming — confirmed orders for events that haven’t finished yet, sorted from the soonest, with a countdown to the big day. Your e-tickets are ready to open.
• History — orders for past events, orders labeled Cancelled (usually because the payment expired), and registrations labeled Rejected by the organizer.

Each order shows the event’s schedule and location, the payment total, and the number of tickets.

Orders you made as a guest in the past show up here automatically, as long as the email matches your account email.

Without an account: the Check Order page

Open the Check Order page and enter the order code from your confirmation email. Your order page opens, complete with your e-tickets, without signing in.

Didn’t get the confirmation email?